Managed Services

Helping you get the most out of your IT ecosystem:

Once you’ve rolled out Office 365, you want to be sure it's providing continuous value with the right care and support. Our Managed Services offering provides expertise and resources to get the most out of your ecosystem by keeping it fully functional and trouble-free.

 

Every employee of your organization is treated as our primary client. We’ve earned a reputation for going above and beyond expectations, whether that means staying ahead of upcoming changes to the platform, managing the constant flow of content and collaboration spaces, or being an on-call resource to troubleshoot issues.

 

Our Managed Services team is a reflection of that. We act as an extension of your organization, not merely a third-party vendor, and we consistently prioritize personalized attention and responsiveness.

 

We ensure you have access to a Support Engineer to handle day-to-day support, a Project Manager to keep issues and projects moving, and a SharePoint/Office 365 Architect to provide deeply technical guidance and implementation.

 

Our Managed Service offering includes:

 

  • Periodic group and individual training sessions for content managers and end-users

  • Quick responses to questions about platform functionality and capabilities

  • Permissions and access requests

  • Creating new Intranet sites and pages

  • SharePoint help-desk ticket management – either through our own help desk or your internal system

  • Ongoing content management assistance for all departments across the organization

  • Creating new collaboration spaces, including external sharing

  • Proactive monitoring and management of platform changes that may affect the use of SharePoint

  • Ongoing and proactive SharePoint diagnosis

  • Intranet layout modifications

  • Project management, including task management, project estimation, weekly status reporting and project accounting

  • Break fixes

 

Engagement management:

We provide the weekly status, ticket reviews and the accounting you need to have complete visibility into our activities and for us to collaboratively fine-tune our integration with your support processes.

 

Engagement model:

We want the best long-term outcome for your organization, so we created a flexible pricing model for our Managed Services offering. We establish an agreed-upon minimum number of monthly hours that can be allocated to any need that might arise.

 

To learn more, please contact us directly. 

 

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